Help and account support

If you cannot sign in, make sure you are using the same account details linked to your profile and that your device has a stable internet connection. If you recently changed phones or reinstalled the app, you may need to verify your account again. If access still fails, email support with the account identifier and the device model you are using.

Make sure notifications are enabled for PersonsLikeYou in your device settings and that focus, do-not-disturb, or battery optimization features are not suppressing alerts. Incoming call prompts depend on push notification delivery, so both app permissions and network connectivity need to be active.

For call issues, confirm that camera and microphone permissions are allowed, then test on a stable Wi-Fi or cellular connection. If audio is missing, try switching headphones or speaker output and make sure no other app is using the microphone. Restarting the app or device often clears temporary device-access problems.

Uploads and downloads can fail when the connection is unstable, storage is low, or a file is too large for the current network conditions. Retry the action after checking device storage, then reopen the file once the transfer completes. If the issue persists, include the file type and approximate size when contacting support.

For privacy access, correction, or deletion requests, contact us using the support email below and include the request type plus the account details needed to verify ownership. We will respond with the next steps and any additional verification requirements.